Channels & Messaging
Messaging channels overview
Understand which channel or sender setup you need before sending messages.
WhatsApp channel fundamentals
Understand how to use WhatsApp for Inbox conversations, playbooks, routes, campaigns, captures, and commerce.
SMS channel fundamentals
Understand how SMS works across campaigns, playbooks, routes, Inbox conversations, and API messages.
Instagram DM fundamentals
Connect Instagram and manage direct messages through Inbox, playbooks, routes, and AI agents.
Facebook Messenger fundamentals
Connect a Facebook Page and manage Messenger conversations through the Inbox, routes, and compatible playbooks.
Message editor overview
Understand where the message editor appears and which tools help you format, personalize, and enrich messages.
Message editor basics
Learn how to use basic text formatting features in the Hellotext message editor.
Share a location
Learn how to share a location from the Hellotext message editor.
Exclusive short codes
Learn when to use a short code exclusively assigned to your business.